Privacy Policy
Taxel Miles helps Tesla drivers track mileage, classify trips, and generate mileage reports.
Information we collect
We collect the information needed to provide the app:
- Account information, such as your email address, optional name on reports, access approval and email verification status.
- Tesla connection status, encrypted authorisation tokens and vehicle metadata, including the full VIN required for Tesla integration. VINs may be masked in the app display.
- Trip data, including dates, times, mileage, route points, start and end locations, classifications, business purpose, and notes.
- Report data generated from your trips.
- Reporting country, distance units and reporting time zone, plus manual-entry reasons and change history.
- Service request/error logs and connection diagnostics, plus diagnostics you choose to share for support.
Tesla account data
If you connect your Tesla account, Taxel receives Tesla-related data through our backend systems to detect trips and mileage. The iOS app does not store your Tesla password and does not talk directly to Tesla.
How we use this information
- Track Tesla journeys.
- Show trips in the app.
- Let you classify trips as Business or Personal.
- Generate mileage reports.
- Provide support and diagnose issues.
- Improve reliability of the service.
Location data
Taxel processes trip location data to show start and end locations, route information, and mileage reports. Location data may be reverse-geocoded into readable addresses.
Address data attribution
Address data may be provided using OpenStreetMap data.
Address data © OpenStreetMap contributors.
Data sharing
We do not sell your personal data.
We may share limited data with service providers that help operate Taxel, such as hosting, database, analytics, diagnostics, or email services. These providers are used only to operate and support the app.
Resend delivers sign-in emails. It receives the destination email address, the short-lived sign-in code and delivery information; we do not send it your journeys, vehicle locations or Tesla credentials. Sign-in email open and click tracking are not enabled. Email delivery and its service providers may process information outside the UK. We store keyed hashes of sign-in codes in the Taxel database, not the original codes.
Retention
The API and primary PostgreSQL database run on AWS Lightsail in London. Tesla Fleet Telemetry is received by a DigitalOcean server in London. Core mileage processing and database backups are hosted in the UK, including for US testers. The public website uses Vercel, which may process website requests outside the UK. Tesla and Apple process authorisation and TestFlight data under their own policies.
Daily database backups use a 14-day rolling retention period. This does not limit how long your historical mileage records remain in your account. Separate protected recovery checkpoints may be retained longer to preserve development and recovery history.
We keep account, trip, vehicle, and report data while your account is active, unless you ask us to delete it. Some records may be retained where needed for security, backups, legal, tax, or operational reasons.
Security
We use reasonable technical and organisational measures to protect your information. No system is completely secure, but we aim to limit access to personal and trip data to what is needed to operate the service.
Your choices
You can:
- Disconnect your Tesla account in the app.
- Stop using the app.
- Contact us to request access, correction, or deletion of your data.
Children
Taxel Miles is not intended for children.
Contact
If you have questions about this privacy policy or your data, contact support@taxel.app.